Customers

Thank You for Being a Part of the GroupLink® Family!

This page is a resource for GroupLink's everything HelpDesk® and ContactWise® CRM customers. It includes links to CRM and help desk training, webinars, downloads documentation and events. Support requests can be done through the web help desk access portal, as well as knowledgebase search for self-help incident management, located on the side menu of this page. We hope you will find this information useful as our main goal is to serve you, our customers.

If you have any comments or concerns, please feel free to contact us.

everything HelpDesk Major Release Life Cycle

The standard EOL life cycle for all of GroupLink's major releases, such as 10.0, 10.1, and 10.2 is as follows: GroupLink will end Engineering (EOE, critical bug fixes and maintenance patches, NO Enhancements) of a major release one major release prior to the current major release. GroupLink will completely end the support life (EOL, no longer support or maintain the product) of a major release two major releases prior to the current major release.



Current everything HelpDesk Support Roadmap
Major Release Release Date EOL Announcement EOE EOL
9.3 July 11, 2011 Winter 2013 Fall 2012 Summer 2014
10.0 October 31, 2012 Spring 2014 Fall 2013 Fall 2014
10.1 November 14, 2013 Fall 2014 Spring 2014 Spring 2015
10.2 April 22, 2014 Winter 2014 Fall 2014 Summer 2015
10.3 August 28, 2014 *TBD Winter 2014 *TBD
10.4 November 20, 2014 *TBD *TBD *TBD

*These dates will be determined at a future time.



everything HelpDesk Minor Release Life Cycle

The minor releases such as 9.3.4, 10.0.1, and 10.1.2 are releases with minor enhancements and bug fixes. These minor releases will be supported during the timelines of the major releases, according to the nature of GroupLink's release series, such as the 9.3 series, the 10.0 series, and the 10.1 series.