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November 18, 2014
On this webinar, you'll learn more about GroupLink's latest updates and upcoming additions.
To view the recording, click HERE
September 25, 2014
View this webinar to learn more about how to save time. We'll walk through time-saving tips for each role in the
help desk, including how to save time by simplifying the ticket sumbission process, automating processes, customizing
your view of the help desk, using ticket templates, and more.
To view the recording, click HERE
August 26, 2014
View this webinar to learn more about asset tracking and network discovery with UVexplorer. Here are just a
few reasons you'll want to see this solution:
- Discover all network devices, including printers, servers, switches, and more
- See detailed analysis of the network and connected devices
- Import discovered devices into everything HelpDesk
- Available to everything HelpDesk customers at no additional cost!
To view the recording, click HERE
July 16, 2014
Now is the time to build a better help desk! In this webinar, you'll see examples of creative ways to structure your help desk.
There is also a customer presentation portion where Aaron Marr of Legacy Partners shows how he uses
everything HelpDesk in his organization.
To view the recording, click HERE
June 11, 2014
GroupLink is excited to announce its new sister company, SkyCentral!
The SkyCentral Portal is now in beta and we invite you to help us test the software. Also, join us on this webinar to be among the first to see
an overview of the self-service portal and how it will benefit you, our loyal customer.
To view the recording, click HERE
May 21, 2014
We are constantly receiving questions about Ticket Templates, so in this webinar, we'll discuss everything you need to know about
this powerful feature. Learn how to set up Ticket Templates and see various scenarios and use cases.
To view the recording, click HERE
April 16, 2014
Learn about the latest and upcoming features of everything HelpDesk versions 10.1.2 and 10.2.
To view the recording, click HERE
February 26, 2014
View this webinar to learn creative ways to keep your end users happy.
To view the recording, click HERE
January 15, 2014
In this webinar, we'll discuss everything you need to know about the Knowledgebase.
To view the recording, click HERE
December 11, 2013
In this webinar, we'll discuss some of the gifts and resources available to you, including webinars and training videos, personalized trainings, the support site, the workflow
participant role, and the upcoming features of everything HelpDesk.
To view the recording, click HERE
October 23, 2013
Whether you're a new everything HelpDesk® customer or a loyal long-time customer, this webinar will
provide you with valuable information, tips, and tricks for a quick and easy initial installation and configuration, as well as a
smooth upgrade to the latest version. In this webinar, we'll tell you everything you need to know from installing to upgrading and more.
To view the recording, click HERE
September 18, 2013
In this webinar, learn how the everything HelpDesk Internal Asset Tracker will allow you to track software and hardware, including mobile devices, tie assets
to tickets, and report on assets to see trends and trouble assets. Also, see how quick and easy it is to set up the Internal Asset Tracker.
To view the recording, click HERE
July 11, 2013
Watch this webinar recording to learn how to use the upgraded assignments portion of everything HelpDesk,
and see various scenarios and options for auto-routing tickets.
To view the recording, click HERE
June 6, 2013
View this "Your Questions Answered" Customer Webinar, where your Customer Care team will answer your
questions and other frequently asked questions. There will be several tips and tricks that you'll want to hear.
To view the recording, click HERE
May 9, 2013
GroupLink now integrates with a single sign-on solution from KeyShield SSO! View this webinar to learn about this single sign-on solution and the integration with
everything HelpDesk.
To view the recording, click HERE
April 25, 2013
In this Customer Webinar, learn how to think outside of the box with everything HelpDesk. See why it's not just a help desk,
as your peers and your Customer Care Team show real scenarios of using the solution in creative ways.
To view the recording, click HERE
March 28, 2013
View this customer webinar to learn various ways to save time and make your help desk more efficient.
To view the recording, click HERE
February 21, 2013
See various scenarios of how your peers have customized everything HelpDesk for their needs.
Also, see a sneak peek of future partner integration and product enhancements.
To view the recording, click HERE
January 17, 2013
View this webinar to see the latest release features of everything HelpDesk v10.0.1, and
learn how to use ticket templates for routine tasks, quick tickets, and workflow.
To view the recording, click HERE
December 6, 2012
View this webinar to learn about the flexibility and power of everything HelpDesk's customizable reports, and see examples from your peers.
To view the recording, click HERE
November 14, 2012
View this webinar to learn about the new features of everything HelpDesk version 10,
including the remodeled user interface, decoupled location field, addition of the Access Control List (ACL), and ZENworks 11 integration.
To view the recording, click HERE
October 23, 2012
View this webinar to learn new ideas about how to effectively use the upcoming features of v10. This webinar focuses
on effectively using the Access Control List (ACL).
To view the recording, click HERE
July 26, 2012
View this webinar to learn about the new features and functionality of everything HelpDesk v10.0.
To view the recording, click HERE
June 6, 2012
View this webinar to learn about mobile device management with GroupLinkMDM™
and to see how this solution can benefit your organization.
To view the recording, click HERE
April 17, 2012
View this webinar to learn about the flexibility of everything HelpDesk and how you
can use it in multiple departments, including IT, HR, Facilities and Maintenance, and Transportation.
To view the recording, click HERE
March 22, 2012
Learn some ways that you can be using the new features of everything HelpDesk version 10.0. In addition, learn about a
trusted new partner, ParentLink, and its product, which is a comprehensive set of communication and leadership tools for the K-12 market.
To view the recording, click HERE
February 21, 2012
See the latest version of everything HelpDesk in this v10.0 preview webinar.
To view the recording, click HERE
January 12, 2012
Learn about the top three features of everything HelpDesk you should be using, but likely are not:
Knowledgebase, Dashboards, and the Scheduler. To view the recording, click HERE
December 6, 2011
This webinar will provide information about the great resources available at grouplink.com, including latest release
downloads, product videos, events, and more. To view the recording, click HERE
November 3, 2011
View this webinar for the latest and upcoming features of everything HelpDesk as seen in our recent Customer
Appreciation Dinner at BrainShare 2011. To view the recording, click HERE
September 20, 2011
See how to set up everything HelpDesk for a simple end user experience that
also keeps end users informed. To view the recording, click HERE
August 16, 2011
This webinar provides valuable insight on how to set up and configure everything HelpDesk.
To view the recording, click HERE
July 19, 2011
Learn about two projects you should accomplish this summer with everything HelpDesk using Ticket
Templates and Reporting. To view the recording, click HERE
June 14, 2011
View this webinar to preview the v9.3 beta release of everything HelpDesk. To view the recording, click HERE
May 17, 2011
See some tips and tricks for using everything HelpDesk. To view the recording, click HERE
April 19, 2011
In this webinar, learn how to go mobile with everything HelpDesk. To view the recording, click HERE
March 22, 2011
This webinar features details about customizing everything HelpDesk. To view the recording, click HERE
February 17, 2011
View this webinar for important information about using everything HelpDesk in multiple departments. To view the recording, click HERE
January 11, 2011
Learn the fundamentals of everything HelpDesk - Ticket Filters! To view the recording, click HERE
December 16, 2010
Customer webinar featuring info about the everything HelpDesk Asset Tracker, Dashboards and Knowledgebase. To view the recording, click HERE
November 16, 2010
Customer webinar about the everything HelpDesk Scheduler and Ticket Templates. To view the recording, click HERE
October 19, 2010
everything HelpDesk Management Console Webinar and 9.1.2 Release Features. To view the recording, click HERE
September 14, 2010
Customer Webinar - email and calendar integration with everything HelpDesk. To view the recording, click HERE
August 10, 2010
everything HelpDesk 9.1 Release Customer webinar, with Improved Ticket Search, Mass Ticket Updates, My Ticket Screen customization, Scheduled Reports, iPhone specialized interface and the new wizard installer. To view this recording click HERE
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