Customers

Customer Webinars

Next Customer Webinar
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Past Customer Webinars
November 18, 2014

On this webinar, you'll learn more about GroupLink's latest updates and upcoming additions. To view the recording, click HERE

September 25, 2014

View this webinar to learn more about how to save time. We'll walk through time-saving tips for each role in the help desk, including how to save time by simplifying the ticket sumbission process, automating processes, customizing your view of the help desk, using ticket templates, and more. To view the recording, click HERE

August 26, 2014

View this webinar to learn more about asset tracking and network discovery with UVexplorer. Here are just a few reasons you'll want to see this solution:
- Discover all network devices, including printers, servers, switches, and more
- See detailed analysis of the network and connected devices
- Import discovered devices into everything HelpDesk
- Available to everything HelpDesk customers at no additional cost!
To view the recording, click HERE

July 16, 2014

Now is the time to build a better help desk! In this webinar, you'll see examples of creative ways to structure your help desk. There is also a customer presentation portion where Aaron Marr of Legacy Partners shows how he uses everything HelpDesk in his organization. To view the recording, click HERE

June 11, 2014

GroupLink is excited to announce its new sister company, SkyCentral! The SkyCentral Portal is now in beta and we invite you to help us test the software. Also, join us on this webinar to be among the first to see an overview of the self-service portal and how it will benefit you, our loyal customer. To view the recording, click HERE

May 21, 2014

We are constantly receiving questions about Ticket Templates, so in this webinar, we'll discuss everything you need to know about this powerful feature. Learn how to set up Ticket Templates and see various scenarios and use cases. To view the recording, click HERE

April 16, 2014

Learn about the latest and upcoming features of everything HelpDesk versions 10.1.2 and 10.2. To view the recording, click HERE

February 26, 2014

View this webinar to learn creative ways to keep your end users happy. To view the recording, click HERE

January 15, 2014

In this webinar, we'll discuss everything you need to know about the Knowledgebase. To view the recording, click HERE

December 11, 2013

In this webinar, we'll discuss some of the gifts and resources available to you, including webinars and training videos, personalized trainings, the support site, the workflow participant role, and the upcoming features of everything HelpDesk. To view the recording, click HERE

October 23, 2013

Whether you're a new everything HelpDesk® customer or a loyal long-time customer, this webinar will provide you with valuable information, tips, and tricks for a quick and easy initial installation and configuration, as well as a smooth upgrade to the latest version. In this webinar, we'll tell you everything you need to know from installing to upgrading and more. To view the recording, click HERE

September 18, 2013

In this webinar, learn how the everything HelpDesk Internal Asset Tracker will allow you to track software and hardware, including mobile devices, tie assets to tickets, and report on assets to see trends and trouble assets. Also, see how quick and easy it is to set up the Internal Asset Tracker. To view the recording, click HERE

July 11, 2013

Watch this webinar recording to learn how to use the upgraded assignments portion of everything HelpDesk, and see various scenarios and options for auto-routing tickets. To view the recording, click HERE

June 6, 2013

View this "Your Questions Answered" Customer Webinar, where your Customer Care team will answer your questions and other frequently asked questions. There will be several tips and tricks that you'll want to hear. To view the recording, click HERE

May 9, 2013

GroupLink now integrates with a single sign-on solution from KeyShield SSO! View this webinar to learn about this single sign-on solution and the integration with everything HelpDesk. To view the recording, click HERE

April 25, 2013

In this Customer Webinar, learn how to think outside of the box with everything HelpDesk. See why it's not just a help desk, as your peers and your Customer Care Team show real scenarios of using the solution in creative ways. To view the recording, click HERE

March 28, 2013

View this customer webinar to learn various ways to save time and make your help desk more efficient. To view the recording, click HERE

February 21, 2013

See various scenarios of how your peers have customized everything HelpDesk for their needs. Also, see a sneak peek of future partner integration and product enhancements. To view the recording, click HERE

January 17, 2013

View this webinar to see the latest release features of everything HelpDesk v10.0.1, and learn how to use ticket templates for routine tasks, quick tickets, and workflow. To view the recording, click HERE

December 6, 2012

View this webinar to learn about the flexibility and power of everything HelpDesk's customizable reports, and see examples from your peers. To view the recording, click HERE

November 14, 2012

View this webinar to learn about the new features of everything HelpDesk version 10, including the remodeled user interface, decoupled location field, addition of the Access Control List (ACL), and ZENworks 11 integration. To view the recording, click HERE

October 23, 2012

View this webinar to learn new ideas about how to effectively use the upcoming features of v10. This webinar focuses on effectively using the Access Control List (ACL). To view the recording, click HERE

July 26, 2012

View this webinar to learn about the new features and functionality of everything HelpDesk v10.0. To view the recording, click HERE

June 6, 2012

View this webinar to learn about mobile device management with GroupLinkMDM and to see how this solution can benefit your organization. To view the recording, click HERE

April 17, 2012

View this webinar to learn about the flexibility of everything HelpDesk and how you can use it in multiple departments, including IT, HR, Facilities and Maintenance, and Transportation. To view the recording, click HERE

March 22, 2012

Learn some ways that you can be using the new features of everything HelpDesk version 10.0. In addition, learn about a trusted new partner, ParentLink, and its product, which is a comprehensive set of communication and leadership tools for the K-12 market. To view the recording, click HERE

February 21, 2012

See the latest version of everything HelpDesk in this v10.0 preview webinar. To view the recording, click HERE

January 12, 2012

Learn about the top three features of everything HelpDesk you should be using, but likely are not: Knowledgebase, Dashboards, and the Scheduler. To view the recording, click HERE

December 6, 2011

This webinar will provide information about the great resources available at grouplink.com, including latest release downloads, product videos, events, and more. To view the recording, click HERE

November 3, 2011

View this webinar for the latest and upcoming features of everything HelpDesk as seen in our recent Customer Appreciation Dinner at BrainShare 2011. To view the recording, click HERE

September 20, 2011

See how to set up everything HelpDesk for a simple end user experience that also keeps end users informed. To view the recording, click HERE

August 16, 2011

This webinar provides valuable insight on how to set up and configure everything HelpDesk. To view the recording, click HERE

July 19, 2011

Learn about two projects you should accomplish this summer with everything HelpDesk using Ticket Templates and Reporting. To view the recording, click HERE

June 14, 2011

View this webinar to preview the v9.3 beta release of everything HelpDesk. To view the recording, click HERE

May 17, 2011

See some tips and tricks for using everything HelpDesk. To view the recording, click HERE

April 19, 2011

In this webinar, learn how to go mobile with everything HelpDesk. To view the recording, click HERE

March 22, 2011

This webinar features details about customizing everything HelpDesk. To view the recording, click HERE

February 17, 2011

View this webinar for important information about using everything HelpDesk in multiple departments. To view the recording, click HERE

January 11, 2011

Learn the fundamentals of everything HelpDesk - Ticket Filters! To view the recording, click HERE

December 16, 2010

Customer webinar featuring info about the everything HelpDesk Asset Tracker, Dashboards and Knowledgebase. To view the recording, click HERE

November 16, 2010

Customer webinar about the everything HelpDesk Scheduler and Ticket Templates. To view the recording, click HERE

October 19, 2010

everything HelpDesk Management Console Webinar and 9.1.2 Release Features. To view the recording, click HERE

September 14, 2010

Customer Webinar - email and calendar integration with everything HelpDesk. To view the recording, click HERE

August 10, 2010

everything HelpDesk 9.1 Release Customer webinar, with Improved Ticket Search, Mass Ticket Updates, My Ticket Screen customization, Scheduled Reports, iPhone specialized interface and the new wizard installer. To view this recording click HERE