"With the PDA's we are able to peek on assigned tickets to look at the history, and be able to act on it by responding to the client or re-assigning the ticket to another technician."

-John Koninis, IT Administrator, Grinaker-LTA

"With everything HelpDesk® communication has greatly improved between the technician and the end user. Everyone can see what is happening with their issue."

-Peter Wachs, IT Administrator, Inform GMBH

"everything HelpDesk gives us the ability to choose different statuses of the ticket which allows us and the user to see what is going on right at the moment."

-Michael Carrell, Inform GMBH

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everything HelpDesk® Internationalization

everything HelpDesk can be viewed in multiple languages, including; German, Dutch, Finnish, Swedish, French,  Italian, Spanish, Portuguese, and others. Video Overview

everything HelpDesk by GroupLink® features key integration with your infrastructure, whether it be Novell®, Microsoft® or Linux®, eHD has the integration you need to make the most of your technology and lower your total cost of ownership. eHD's integration Points:

Directory Integration
Whether you use eDirectory, Active Directory®, or Apple® Open Directory, everything HelpDesk uses LDAP to authenticate to the database, ensuring instant user authentication from a central repository. No more need for two separate user directories.
Email and Calendaring Integration
Eliminate the need for redundant calendaring and email notifications. Schedule tasks and appointments from within the Help Desk that post directly to the GroupWise® or Outlook® calendar. Automatically send GroupWise, Exchange or other SMTP email notifications of ticket updates with eHD's email integration. This powerful email integration also allows you to directly convert emails to tickets.
ZENworks® Integration
Experience the first ZENworks 10 integrated service desk solution, everythingHelpDesk. The help desk features integration with this powerful and effective software and hardware asset management solution. With this integration you can search ZEN assets directly from help desk tickets, run and save reports grouped by ZENworks assets, tie ZEN assets to help desk tickets, and more.

Select International everything HelpDesk Customers

Berry Bros. & Rudd Limited Blohm + Voss Industries Grinaker-LTA Högskolan i Borås
Inform GmbH Meyer Manufacturing National Intelligence Agency (South Africa) Zonnelied vzw
Northumberland College Raseborg City Sedinberg District Municipality
Mesco Engineering GmbH SSVC Univ of Music and Dramatic Arts Graz

International Customer Success Stories

Inform GmbH Webinar Inform Gmbh Grinaker LTA Webinar Grinaker LTA