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End User Overview
Initial Configuration
Simplified Technician Assignments
Custom Field Setup
Customizing Tabs on the My Tickets Screen
Knowledgebase
Permissions with the Access Control List (ACL)
Decoupled Location Field
Remodeled User Interface
Modified Ticket Search
Changes to My Tickets Screen
iPhone® and Android™ Specialized Interface
Improved eHD Internal Asset Tracker
ZENworks® 10 Integration
Mass Ticket Updates
Scheduled Automatic Reports
Powerful Custom Reports for True Business Intelligence
All Inclusive Installer
Ticket Templates for Maintenance Departments
Ticket Templates for Business Processes
Dashboards
Internationalization and Localization
Out of Office Tool

End User Overview

Initial Configuration

Simplified Technician Assignments

Custom Field Setup

Customizing Tabs on the My Tickets Screen

Knowledgebase

Permissions with the Access Control List (ACL)

View the Detailed ACL Permission Guide:
Versions 10.1 and later
Versions 10.0 - 10.0.5

Decoupled Location Field

Remodeled User Interface

Modified Ticket Search

Changes to My Tickets Screen

iPhone and Android Specialized Interface

Improved Internal Asset Tracker

ZENworks 10 Integration

Mass Ticket Updates

Scheduled Automatic Reports

Powerful Custom Reports for True Business Intelligence

All Inclusive Installer

Ticket Templates for Maintenance Departments

Ticket Templates for Business Processes

Dashboards

Internationalization and Localization

Out of Office Tool