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The K-12 Academic Help Desk Solution
everything HelpDesk® is the ideal school help desk software for your IT
Department. This solution features a simple end user form, eye opening reports, full
asset tracking, a self-help knowledgebase, and integration with the most popular email
and calendar systems including Outlook®/Exchange,
GroupWise®, and SMTP email (Gmail™,
Yahoo!®, Hotmail®, etc.). Because eHD™ is completely web-based, technicians can access
their tickets from any web enabled device, including the iPhone® and other smartphones
and can be run using any web browser (Internet Explorer®, Firefox®, and Safari®).
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Information Technology Department
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By implementing this help desk software for schools, you will reduce costs and increase
effiency and be a key element in shaping the minds of those who will shape our future!
Here's how!
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Easy to Use Ticket Submission Form |
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Provide your teachers, students and other support staff with an understandable,
easy to use, online ticket submission form that they will actually use! The
web help desk ticket form can be customized to meet your school's needs and
features dynamic routing, which assigns the tickets to specific technicians or
groups based on location, category, department and others.
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Email Notification of Ticket Status Updates |
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Keep the lines of communication between teachers and IT staff open with email
notification of ticket status updates. IT staff members receive notification when a
ticket is submitted and end users receive notifications of ticket updates,
changes or completion. everything HelpDesk integrates with GroupWise,
Outlook/Exchange and SMTP (Gmail, Yahoo!, Hotmail, etc.) email clients. This
integration also allows technicians to schedule appointments and perform busy
searches of end user's calendars.
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Powerful Reports |
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Create easy, yet powerful reports to give you key performance indicators (KPIs)
which show technician performance, improvements or problems, locations,
teachers, students or other school staff that may need extra help or training ,
and what issues are most problematic. Use these reports to improve your IT
department and justify to your superintendent, school board, department of
education or other management the costs associated with your IT staff. Also
exclusive to eHD, Scheduled Reports allow you to save custom reports
with a recurrence pattern to be automatically run and emailed to individuals in
the school you select.
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Asset Tracker |
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Manage hardware or software inventory with everything HelpDesk's asset tracker.
With the asset tracker, you can easily tie assets to help desk tickets, import
assets into the help desk, track vendors, create canned and custom field reports
based on your school's assets.
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Service School Districts |
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Support multiple school districts with everything HelpDesk. This solution is
used by many Regions, Services Districts and BOCES throughout the United States
to service school districts, track the time spent servicing those districts,
fulfill SLA's and school contracts and to lower total overall costs (TCO).
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Self-Help Knowledgebase |
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Reduce teacher, student and other school staff incident requests with the
self-help knowledgebase. everything HelpDesk's knowledgebase features the
ability to perform a Google-like search of help desk articles that you can
create and customize. Plus, convert closed tickets into knowledgebase articles.
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