Access Control List (ACL)
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Manage Global Permissions and group level Permission Models
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Grant rights and privileges to select roles and users
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Create permission schemes that grant or restrict rights to managers, technicians,
users, or individuals within the help desk
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Decoupled Location Field
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Tie the Location field to LDAP, which allows it to auto-populate in the Ticket
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Associate Location to users, even without directory integration
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Increase the power and functionality of Ticket Templates by allowing Location
to be selected on the Pre-Launch page, rather than during initial set-up
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Remodeled User Interface
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Simplify the user experience through UI uniformity
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Facilitate modification and configuration of the help desk with the
intuitive UI
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Modified Ticket Search
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More easily select fields to search on
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Generate Ticket Filters and Reports more quickly and easily
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Simplified Technician Assignments
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Easily create multiple assignments for help desk technicians
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Better manage the auto-routing of Tickets
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ZENworks 11 Integration
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Tie ZENworks assets to help desk Tickets
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Remote control assets directly from the help desk Ticket
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Create troubled ZENworks asset reports
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More information
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Asset Discovery Integration
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Discover network devices using UVexplorer
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Import discovered devices into the everything HelpDesk Internal Asset Tracker
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Tie assets to tickets and report on trouble assets
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More information
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