• Manage Global Permissions and group level Permission Models
• Grant rights and privileges to select roles and users
• Create permission schemes that grant or restrict rights to managers, technicians, users, or individuals within the help desk

See it in Action

• Tie the Location field to LDAP, which allows it to auto-populate in the Ticket
• Associate Location to users, even without directory integration
• Increase the power and functionality of Ticket Templates by allowing Location to be selected on the Pre-Launch page, rather than during initial set-up

See it in Action

• Simplify the user experience through UI uniformity
• Facilitate modification and configuration of the help desk with the intuitive UI

See it in Action

• More easily select fields to search on
• Generate Ticket Filters and Reports more quickly and easily

See it in Action

• Easily create multiple assignments for help desk technicians
• Better manage the auto-routing of Tickets

See it in Action

• Tie ZENworks assets to help desk Tickets
• Remote control assets directly from the help desk Ticket
• Create troubled ZENworks asset reports
• More information

• Discover network devices using UVexplorer
• Import discovered devices into the everything HelpDesk Internal Asset Tracker
• Tie assets to tickets and report on trouble assets
• More information