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everything HelpDesk® System Requirements
Client Machine Web-Browser Requirements
- Internet Explorer® 10 or higher (with compatibility mode disabled)
- Firefox® 2.5 or higher
- Safari® 4 or higher
- Google Chrome™ 6 or higher
Supported Mobile Devices
- Android™ Mobile Devices v1.1 or higher
- Blackberry® Bold™ v4.6
- Blackberry® Curve™ v4.6
- iPhone® v3.0 or higher
- iPod touch® v3.0 or higher
- Windows® Mobile v5.2
Server Machine System Requirements
- Minimum of 2 GB of RAM
- Java® JDK 1.6 or higher
- Tomcat™ 5.5 or higher
- One of the Following Operating Systems:
- Microsoft® Windows® (Server 2000 or higher)
- Major Linux® Distributions (Ubuntu®,
RedHat®, Fedora®)
- Novell®'s OES, OES2, SUSE®, SLES® 9 or higher
- Mac OS® X 10.4 or higher
- SMTP Email Server (required for sending outgoing email notifications)*
- POP 3 or IMAP compatible mail server (required for email to ticket feature)*
- Active Directory®, eDirectory™,
or Apple® Open Directory (required for LDAP integration)*
Database Requirements
- Minimum of 1 GB free Hard Drive Space (expandable as needed)
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One of the Following Database Servers:
- MySQL® (5.0)
- PostgreSQL (7.3)
- Oracle® (8i, 9i, 10g, or 11g)
- MS SQL Server® (2000, 2005, or 2008)
- Sybase® (15 or lower)
* Not required for core eHD™ functionality.
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