everything HelpDesk® System Requirements

Client Machine Web-Browser Requirements

• Internet Explorer® 10 or higher (with compatibility mode disabled)
• Firefox® 2.5 or higher
• Safari® 4 or higher
• Google Chrome^™ 6 or higher

Supported Mobile Devices

• Android^™ Mobile Devices v1.1 or higher
• Blackberry® Bold^™ v4.6
• Blackberry® Curve^™ v4.6
• iPhone® v3.0 or higher
• iPod touch® v3.0 or higher
• Windows® Mobile v5.2

Server Machine System Requirements

• Minimum of 2 GB of RAM
• Java® JDK 1.6 or higher
• Tomcat^™ 5.5 or higher
• One of the Following Operating Systems:
  • Microsoft® Windows® (Server 2000 or higher)
  • Major Linux® Distributions (Ubuntu®, RedHat®, Fedora®)
  • Novell®'s OES, OES2, SUSE®, SLES® 9 or higher
  • Mac OS® X 10.4 or higher
• SMTP Email Server (required for sending outgoing email notifications)*
• POP 3 or IMAP compatible mail server (required for email to ticket feature)*
• Active Directory®, eDirectory^™, or Apple® Open Directory (required for LDAP integration)*

Database Requirements

• Minimum of 1 GB free Hard Drive Space (expandable as needed)
• One of the Following Database Servers:
  • MySQL® (5.0)
  • PostgreSQL (7.3)
  • Oracle® (8i, 9i, 10g, or 11g)
  • MS SQL Server® (2000, 2005, or 2008)
  • Sybase® (15 or lower)

* Not required for core eHD™ functionality.