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everything HelpDesk® System Requirements

Client Machine Web-Browser Requirements
  • Internet Explorer® 10 or higher (with compatibility mode disabled)
  • Firefox® 2.5 or higher
  • Safari® 4 or higher
  • Google Chrome 6 or higher
Supported Mobile Devices
  • Android Mobile Devices v1.1 or higher
  • Blackberry® Bold v4.6
  • Blackberry® Curve v4.6
  • iPhone® v3.0 or higher
  • iPod touch® v3.0 or higher
  • Windows® Mobile v5.2
Server Machine System Requirements
  • Minimum of 2 GB of RAM
  • Java® JDK 1.6 or higher
  • Tomcat 5.5 or higher
  • One of the Following Operating Systems:
    • Microsoft® Windows® (Server 2000 or higher)
    • Major Linux® Distributions (Ubuntu®, RedHat®, Fedora®)
    • Novell®'s OES, OES2, SUSE®, SLES® 9 or higher
    • Mac OS® X 10.4 or higher
  • SMTP Email Server (required for sending outgoing email notifications)*
  • POP 3 or IMAP compatible mail server (required for email to ticket feature)*
  • Active Directory®, eDirectory, or Apple® Open Directory (required for LDAP integration)*
Database Requirements
  • Minimum of 1 GB free Hard Drive Space (expandable as needed)
  • One of the Following Database Servers:
    • MySQL® (5.0)
    • PostgreSQL (7.3)
    • Oracle® (8i, 9i, 10g, or 11g)
    • MS SQL Server® (2000, 2005, or 2008)
    • Sybase® (15 or lower)

* Not required for core eHD™ functionality.