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Help Desk Overview
Help Desk Overview
everything HelpDesk® (eHD™) is a completely web-based, mobile and user-friendly help desk solution. Whether deployed for education, government, healthcare, financial services, or other IT service support functions, this solution increases your effectiveness while reducing your total cost of ownership (TCO).
eHD is designed as the cross platform service desk solution. It runs smoothly on Windows®, major Linux® distributions, Mac® and Novell® platforms. The illustration below demonstrates how eHD integrates with your IT infrastructure.
everything HelpDesk makes business processes and reporting easier with Ticket Templates and Scheduled Reports. Keeping up with tickets and tasks is as easy as checking your email because eHD integrates with Exchange, GroupWise®, Gmail™, and other SMTP servers. Best of all, the eHD application is simple to use for end users and, with world class customer service, Technicians, Managers, and Administrators will have a great experience as well.
The HelpDesk system can be accessed via any web browser including Internet Explorer®, Mozilla® Firefox®, Safari® and Google Chrome™ or via any web enabled device including smartphones. eHD is compatible to run on Windows, Linux, Apple® and Novell OES/SLES® operating systems.
HelpDesk runs on top of Tomcat™ and uses LDAP as a portal to authenticate users against the database. Supported databases include MySQL®, MS SQL, Oracle®, PostgreSQL and Sybase®.
eHD System & Features
The 100% Web Help Desk
Cross Platform Service Desk Solution
Ease of Use
Reporting with True Business Intelligence
Business Process Automation
World Class Customer Service
Essential Third Party Integration
GroupLink was organized in 1996 to enable our customers to increase revenue, manage customer relationships, and deliver world-class customer service.
GroupLink's mission and vision is to provide our customers with world class best-practices Service Desk & CRM/SFA software. Our goal is to consistently deliver high-performance support services, support materials and products that exceed our customers' expectations and leverage their existing IT investments.
Our Commitment to Success
GroupLink believes that if we only provide you with superior support, our service has only been extended half-way. Our commitment is to not only provide you with superior support, but help you provide that same level of service to your end users. This is the standard everything HelpDesk is bringing to the IT community.
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