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everything HelpDesk® White Papers

Help Desk Overview

everything HelpDesk is a completely web-based, mobile and user-friendly help desk solution. It is designed as the cross platform service desk that runs smoothly on Windows®, major Linux® distributions, Mac® and Novell® platforms. Because the help desk integrates with Exchange, GroupWise®, Gmail™, and other SMTP servers, keeping up with tickets and tasks is as easy as checking your email. Best of all, the trouble ticket system is simple to use for end users, and provides a great experience for Technicians, Managers, and Administrators.
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K-12 Help Desk Case Study

The IT Department at Washington County Public Schools (WCPS) maintains a large network of computers. The department was reliant upon a popular, yet inefficient help desk tool to support its efforts in 46 schools. The previous system used paper forms for incident requests. By implementing a web based help desk solution, WCPS was able to improve the efficiency of their IT staff and increase end user satisfaction.
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Top 10 Help Desk Mistakes

Help desk managers commonly make 10 mistakes on a daily basis. A web based help desk solution such as GroupLink's everything HelpDesk is ideal for preventing and solving all of these common issues. Read this white paper to see the top 10 help desk mistakes and how to avoid them.
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ZENworks® Integrated Help Desk

everything HelpDesk is the ZENworks integrated service desk. The help desk software features key ZENworks integration including database integration, the ability to remote control a ZENworks asset from a help desk Ticket, reporting capabilities for ZENworks assets, and much more. This integration allows organizations to be more efficient and enables them to make better informed decisions regarding assets.
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