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The ZENworks® Integrated Help Desk Solution
ZENworks Configuration Management is the solution for advanced configuration
management capabilities, including: remote management, personality migration, standard
operating environment (SOE) deployment and maintanence, hardware and software inventory,
asset management, optimized application delivery for both desktop and server based
applications and much more. More ZENworks Information
However, this solution is missing one critical piece, an integrated help desk. That is
where everything HelpDesk® by GroupLink® comes in with the ZENworks
integrated service desk solution.
GroupLink's everything HelpDesk features key integration with ZENworks 7, ZEN10, and now ZENworks 11!
By implementing this fully web-based, ZENworks integrated service desk solution you can
lower your yearly IT infrastructure costs.
Here's how!
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Increase efficiency and productivity of your IT staff by automating processes,
introducing consistency, reducing errors, and enabling redistribution of
resources to deliver increased value.
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Eliminate the costs associated with an additional database as
everything
HelpDesk integrates with current ZENworks databases (MS SQL Server®, Oracle®, or
Sybase® [excluding ZENworks embedded Sybase]).
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Create an asset audit trail that can be used for future analysis and reports to
make better decisions about asset purchases and the man hours needed to maintain
them.
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Reduce support time by launching remote control sessions for ZENworks assets
from your everything HelpDesk ticket. (A history comment is made on a ticket
stating that a remote control session was started, the technician's name, and a
time stamp.)
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Provide troubled asset reports around faulty hardware and software data, giving you the ability to react before
hardware and software warranties expire, and know how frequently assets are having trouble.
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Lower the Total Cost of Ownership (TCO) for the help desk and ZENworks.
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